Frequently Asked Questions (for artwork)
We are located in Round Rock, N Austin TX. Contact us with any further questions at email@example.com
Covid-19: As of April 1, production and delivery are still operational from my print partners. They are following CDC safety guidelines and are running with minimal staff. Your order may take a little longer than usual. Once it arrives, please practice smart handling just like you would with any delivery these days. I hope your new artwork brings joy to your home!
Do you do commissioned work, what is the cost and how much is the deposit?
Yes, I absolutely do! Feel free to send me your thoughts and ideas and we will work together to create something beautiful for you. Once we have discussed the design, size, and shipping I will give you a quote. A non-refundable 50% deposit is required for all custom orders.
What is your policy on returns?
Art Prints: We do not accept returns; all sales are FINAL.
We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
If your prints arrive damaged, please keep all packaging and contact firstname.lastname@example.org with your order number for further instructions to replace your prints.
Originals: If your original art does not satisfy you, it may be returned within 5 days in its original packaging for a refund. You provide the shipping to return. If it arrives with damage, please email us at email@example.com. You may return it for a refund or for repair.
PRINTS: What is the cost of shipping
We ship worldwide with USPS, UPS, and FedEx. In Greece, we ship using ELTA.
We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES FOR PRINTS are calculated based on your cart total as follows:
* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
The Art Book is not available to the USA until further notice.
ORIGINALS: What is the cost of shipping
Please, contact us at firstname.lastname@example.org to inform you about the cost of shipping as some of the original oil paintings will be shipped from our studio in the United States and some from our studio in Greece.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
- Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
- If you reside outside of the continental United States, including Alaska and Hawaii, please contact us at +1 800-435-6686 regarding your shipping preferences.
- APO shipping is charged full cost and sent via USPS.
- Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
- We are not responsible for duties and taxes required for international shipping.
- Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
Printing and packaging
What materials do you print on
We use some of the best materials this industry has to offer.
Canvas: Epson Exhibition Matte- Acid-free, Lignin-free, heavyweight cotton-poly blend. All canvas prints are coated with a non-yellowing, UV resistant, liquid topcoat for added protection, durability, and print life.
Fine Art Paper: Epson Cold Press Bright. - 100% Cotton Fiber - Acid, Linen, & Chlorine Free - Bright White
The cold press manufacture of this media provides an elegantly textured finish, enabling rich, deep blacks and an incredibly wide color gamut. This paper meets the artist’s requirements as an archival print media with a white point and contrast ratio without sacrificing the look and feel of a true fine art paper.
How heavy are the originals?
Weights will vary depending on the size of the piece but the average range is 3-25 lbs for canvas (including the frame that some of them might have).
What is the average turnaround time?
Average time 3-5 business days, wait times may be extended depending on the content of your order and during busier periods.
Do you provide billing info when you ship my order?
No. We will include the PACKING SLIP which only notates the customer name, print requests and shipping address. If you would like to send your receiver a special note, just type it in the box at checkout.
Regarding the piece of art you get
Is the work signed?
All original paintings are signed on the back. Limited edition prints are signed on the front. Open edition prints are not signed.
Are the originals framed?
Almost all the original paintings are framed. The frame is made of natural wood, 1,5 inches side depth, handmade by the artist. The frame is not added to the cost of the painting, it is a gift the goes with the painting.
Some paintings are not framed. That is because the subject matter doesn't stop on the front, but it is continuing on the sides of the canvas. These paintings have 1.5-inch depth (gallery wrap) and they are 'ready to hang'.
How can I keep up with your new work?
Please sign up to join my mailing list! I email about 1-2 newsletters a month. In my newsletter, I share new work, offers, and specials, free invitations to art events and my blog articles. Also, you can follow me on Facebook @GiotaVorgiaArt and Instagram #giotavorgia